How can we help?

Click Sign Up on the home page and register with your email and a password (minimum 6 characters). After signing in for the first time you'll be guided to create your shop — enter your shop name, address, and Facebook page details, and optionally upload a logo. Your shop is created and your free trial begins immediately.

Yes. Every new account gets a 30-day free trial with full access to every feature. No credit card or payment is required to start.

Retail and online shops are 999 BDT per month. Wholesale businesses are 1,500 BDT per month. All features are included on both plans with no hidden fees.

Subscriptions are paid via bKash. Open Subscription in the sidebar and click Renew to start a bKash payment. Once confirmed, your subscription is extended by 30 days immediately. Your end date and days remaining are always shown on the Subscription page.

Each product stores a cost price, selling price, and stock quantity. Stock is automatically reduced every time an order is placed for that product, so your inventory stays accurate without manual updates.

Low Stock is flagged when a product drops to 20 units or fewer. Out of Stock is flagged when it reaches 0. Both appear as visual alerts in the product list so you can restock in time.

Go to Orders → New Order, select an existing customer or create one inline, add products and quantities, and enter the delivery address. Delivery charges and COD charges can be set per order.

Pending = created but not shipped. Shipped = dispatched to courier. Completed = delivered and payment received. Returned = the customer returned it. Cancelled = the order was cancelled before delivery.

GoTrack.bd integrates directly with Steadfast and Pathao. Add your API credentials in Shop Settings to enable one-click dispatch and tracking from the order list.

Yes. Every order has a printable invoice — open the order and click Download Invoice to get a PDF-ready copy for your records or to include in the package.

Yes. Connect your Bulk SMS BD account under Settings → SMS, then send messages to all customers or to a specific behavior/priority segment from the Customers module. You can pause individual customers to exclude them.

Yes. Install the GoTrack.bd Sync plugin on your WordPress site, copy your API Key and Secret from Settings → API into the plugin, and save & test the connection. New WooCommerce orders then appear in GoTrack.bd automatically.

Add Managers with granular permissions (manage products, orders, customers, expenses, view reports, manage settings) under Managers → Add Manager. Staff accounts have more limited access and are suited to order processors.

Change your password under Settings → Account Settings using your current password. Email changes require OTP verification — request the change, enter the one-time code sent to you, and confirm. You can cancel a pending email change before confirming.